Frequently Asked Questions (FAQs)
1. How long can I return a product?
You can return a product within 30 days of receiving it. The product must be unused, with all packaging and tags intact. Items that have been worn, washed, or altered will not be accepted for return. Please contact us via email at [email protected] to initiate the return process.
2. What items are not returnable?
We do not accept returns on items with damaged hygiene labels or items marked as non-returnable. Free gifts are also not eligible for return.
3. How do I initiate the return process?
Simply contact our customer service team at [email protected], providing your account information, a description of the product and the problem, along with photos as evidence. Once your request is confirmed, you will receive detailed instructions for sending your return.
4. How much is shipping?
The flat shipping fee for all orders is $6.99. This will be added to the total payment amount when placing your order.
5. How long will it take for my order to be delivered?
The estimated delivery time is 7-15 business days, including processing time (1-3 business days) and transit time. We use FedEx for fast and secure delivery. You will receive a tracking number so you can easily check the status of your package.
6. Can I cancel my order?
You can cancel your order within 24 hours of placing your order to receive a full refund. Please contact us via live chat or email at [email protected] to request a cancellation.
7. When will I receive my refund?
Once we receive and inspect the returned product, we will send you an email to confirm and process the refund. Refunds typically take 30 business days. If you have not received your refund after this time, please check with your bank or contact us for assistance.
8. Why hasn’t my tracking information been updated?
Sometimes it takes time for the shipping company to update tracking information. This may be due to quality control and thorough cleaning procedures before shipping. If you need further assistance, please contact us at [email protected].
9. What happens if my package is not delivered?
If after three unsuccessful delivery attempts, the package will be returned to us. Please contact us at [email protected] for assistance in resolving the issue.
10. How do I track my order?
Once your order is processed and shipped, you will receive an email or text message with a tracking number and a link to check the status of your order. You can track it directly via our tracking page.